Open GI is one of the leading technology partners to general insurance brokers in the UK and Irish markets. It is part of the Open International Group – a highly successful and growing organisation with a strong track record of innovation that stretches right the way back to 1979. Today, the Group employs more than 400 people, with many of them working at their site at Warndon, Worcester. All-Clean Support Services Ltd are the contracted office cleaners for the site.
In 2010 Open GI approached All-Clean Support Services after experiencing service issues with their cleaning contractor. Their previous cleaning contractor had failed to resolve issues, despite Open GI giving them a number of opportunities to do so.
ACSS were awarded the contract and went through the transfer process with the 6 cleaning staff. During the first weeks of the contract we concentrated on ensuring that the cleaners worked together harmoniously as a team. We also ensured that they were clear on the standards to be achieved and were motivated to achieve them. Changes in some of the staff and supervision were required and having built a fantastic team of cleaners and management, along with the training and support that they needed, the required cleaning standards were consistently met.
ACSS are proud to continue to be Open GI’s cleaning contractor for the past 5 years, with our dedicated office cleaners not only providing daily office cleaning, but also a full cleaning service. This includes deep cleaning of the washrooms, carpet, as well as hard floor cleaning and washroom services.
“Since taking over the contract we have seen a marked increase in the standard of cleaning, something that is reinforced with the regular audit visits conducted by Simon and his team. In addition to the daily cleaning, ACSS provide us with a number of specialist cleaning services during the year such as deep cleaning of toilet facilities and carpets that have high foot traffic.”
“ACSS remain a key supplier to the business due to their commitment and flexibility. They are able to respond at very short notice for both one off issues and to wider changes to accommodate our growing business. It is this level of service that has led to us renewing their contract every year. Regular reviews with ACSS ensure that the service continues to meet all of our cleaning needs.”
Head of Business Services